Biggest surprise from the reading: Customer loyalty is one of the most useful tools in the growth of a company. I learned that building a customer base and a community around your product is essential.
One part of the reading that was confusing to me: I did not find any part of the reading that was confusing to me.
2 Questions to the author:
What other companies do you think represent the base of the pyramid you had in the text?
Is a pyramid the best way to 'describe' your thoughts and ideas?
Was there anything I thought the author was wrong about? No, there was nothing I thought the author was wrong about.
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